KEYNOTE SPEAKER
CUSTOMER EXPERIENCE & LOYALTY KEYNOTE SPEAKER
Former Global Head of Digital for the Virgin Group
About Alex
Alex Hunter is a branding and customer experience expert, consultant, and keynote speaker.
Previously, Alex served as the global Head of Online for the Virgin Group, overseeing the Virgin brand’s global digital strategy in its entirety, as well as Sir Richard Branson’s personal digital strategy.
Before joining the Virgin Group, Alex was part of the founding team of award-winning US airline Virgin America. His work at Virgin America was covered by Time magazine, CNN, and CNBC, and received several accolades including ad:tech and Webby Award honors.
Alex helps some of the world's biggest organisations bring "WOW" to their customer experience and branding. He’s helped 100 year old companies reinvigorate their purpose, global conglomerates tell their story better, and plucky David’s vanquish their Goliaths.
Alex is a highly regarded public speaker, appearing all over the world at events for organisations like Coca Cola, Volkswagen, L'oreal, IKEA, Cisco, Deloitte, Procter & Gamble, Facebook, Microsoft, McDonald’s, Adobe and the BBC.
He has been a mentor at the SeedCamp venture capital and angel funding events in London and South Africa, and served on the Board of Trustees for the UK non-profit Drinkaware for over 5 years.
Alex is also the creator and host of Attaché, an award-winning online travel show.
“Entertaining, relevant, and inspirational…one of our best speakers ever.” ”
Speaking
Alex Hunter helps organisations turn customers into fans. A founding team member of Virgin America and former Global Head of Digital for the Virgin Group, he has delivered keynotes for Coca-Cola, Lloyds Banking Group, ServiceNow, Experian, Volkswagen, Radisson and Porsche across Europe, North America and Asia. His talks are engaging, practical and tailored to every audience, so people leave knowing exactly what to do on Monday morning.
Watch Alex in Action
Keynotes
The Art & Science of WOW
How great brands create customer experiences people talk about
Every brand says it puts customers first. Very few create experiences people remember, repeat and recommend. Drawing on launching Virgin America, leading digital for the Virgin Group and two decades working with brands from Coca-Cola to Porsche, Alex unpacks the art (emotion, story, surprise) and the science (design, data, consistency) behind experiences that turn customers into fans.
Audiences leave with:
Why "good" service is now invisible, and what makes an experience memorable
The small, repeatable moments that drive word of mouth
A practical way to find and fix the moments that matter in their own customer journey
Best for: opening or closing keynotes, customer experience and customer service conferences, any industry.
Why Should I Love You?
Building customer loyalty that lasts in a connected world
Winning a customer has never cost more, and losing one has never been easier. Alex shows why loyalty is earned through relationships, not transactions or points schemes. He also explains why the organisations that win usually aren't the ones reinventing themselves, but the ones doing what they already do better, with intention.
Audiences leave with:
What really drives loyalty, and what merely buys repeat purchases
How to turn customers into advocates who sell for you
Simple ways to measure and protect loyalty when budgets are tight
Best for: leadership meetings, marketing and CX teams, financial services, membership and subscription businesses.
Human at Scale
Using AI to create better customer experiences without losing the human touch
AI can serve customers faster and cheaper than ever. It can also make a brand feel colder than ever. Alex looks at where AI improves the customer experience, where it quietly erodes trust, and how to use it to free people up for the moments only humans can handle. Practical, hype-free and grounded in real examples.
Audiences leave with:
Why to start with the customer problem, not the technology
Where to automate, and where a person must stay in the loop
How to keep a brand's personality when AI is doing the talking
Best for: organisations rolling out AI in service or sales, leadership teams, technology and financial services audiences.
The Virgin America Story
Lessons from launching an airline people fell in love with
An insider's account of building a brand with a fiercely loyal following from a standing start, and what any organisation can borrow from it. Works best as a fireside chat, after-dinner talk or Q&A-led session.
What organisers say
"Alex's presentation was engaging and informative. The audience LOVED it - it was the highest ranked presentation." PayPal
"Entertaining, relevant and inspirational... one of our best speakers ever." Nationwide
"We received really great feedback across the board on Alex's presentation." Porsche
"Alex was brilliant and received a lot of great feedback... he really was fantastic!" IKEA
"Exceptional. A truly gifted speaker." Royal College of Nursing
Clients include…
Companies all over the world trust Alex to help them bring their brand to life, improve their customer experience, and not just get new customers but KEEP those customers for life.
Formats
Opening or closing keynote (45-60 minutes)
Keynote with Q&A, or a moderated fireside chat
Leadership offsites and sales kick-offs
Virtual keynotes for hybrid and global teams
Tailored by sector: financial services, automotive, hospitality and food & beverage, healthcare, real estate, technology
Contact Alex
Want Alex to speak at your next event?
Want Alex to work with your business on your brand, customer experience, loyalty?
Great, just drop him a line and we’ll make it happen.
Either email him at ahunter (at) haebc.com or use the contact form.